FAQ
If you start experiencing leaks, find shingles in your yard, notice that there are shingles missing from your roof, or simply just experienced a bad wind or hail storm…chances are that you may have some roof damage and it would be a great idea to get your roof inspected.
This is why it’s a great idea to have a professional roofing company inspect your roof and visit with you about your options. Though many customers make this decision based on aesthetics and preference, it is very important to be mindful of the structural design of your roof system. The way your roof structure was designed and built will determine the best options for your home. The best thing is to schedule an appointment with a professional roofing contractor to inspect your roof.
The deductible is supposed to be paid to the contractor. This has always been the case but a new law (HB2102) went into effect in September 2019 enforcing that contractors collect the deductible. The Law even requires that contractors include this paragraph in the agreements.
“Texas law requires a person insured under a property insurance policy to pay any deductible applicable to a claim made under the policy. It is a violation of this Texas law for a person or business paid wholly or partly from proceeds of a property insurance claim to knowingly allow the insured person to fail to pay. Or assist the insured person’s failure to pay, the applicable insurance deductible. See SECTION 2. Business & Commerce Code, is amended to read as follows: Section 27.02. “Goods or Services Paid for by Insurance Proceeds: Payment of Deductible Required”
“Texas law requires a person insured under a property insurance policy to pay any deductible applicable to a claim made under the policy. It is a violation of this Texas law for a person or business paid wholly or partly from proceeds of a property insurance claim to knowingly allow the insured person to fail to pay. Or assist the insured person’s failure to pay, the applicable insurance deductible. See SECTION 2. Business & Commerce Code, is amended to read as follows: Section 27.02. “Goods or Services Paid for by Insurance Proceeds: Payment of Deductible Required”
Typically if there is roof damage, there is a great chance that your gutters may be damaged as well. One of our team members can help determine this during your scheduled free roof inspection.
There are several factor that play into the amount of time one takes to complete a roof. However, on a standard single family one story it typically takes 1 day to complete the roof installation.
You will want to check with your roofing company to see what they require from the customer. At Restore we will provide you with a checklist of steps to follow to be ready for your roof replacement. Such as but not limited to, removing cars from your driveway or garage, removing valuables and fragile pieces from walls as they could vibrate and fall during installation, moving objects or any obstructions around the perimeter of home, ensuring that gates are not locked, etc…
What many homeowners don’t realize is that the cost of the roof is actually determined by the insurance
company. Restore will help you navigate the process and help ask the right questions to ensure that your
property gets repaired to pre-storm condition.
Technically yes but, there are many things to take into consideration that a a professional roofing company has great experience with. When replacing your roof you want to make sure to do things to the manufacturer specifications so that it doesn’t void your product warranty. In addition you also have to be mindful of city codes which can be different form city to city based on the IRC code.
It is always a good idea to have your roof inspected by a professional roofing company when selling your home. Your home inspector, usually hired by the buyer, will also inspect the roof and point out the damager if present. The reason it is very important for you to have a roofing company inspect beforehand, is so that you are prepared and taking the needed steps to be ready to sell the home when an opportunity comes available. The last thing that you want to encounter, is that you have a potential buyer but you get delayed because of a roof replacement due to insurance approvals. If you have any further questions, please contact our experienced team and we can further assist you.
Ideally you want to install a roof in good weather. The 2 extremes you want too avoid are installing your roof in weather under 40º or on a very hot summer day. While there is no true roof installation season, spring to summer is a great time for roofing. Shingles need a hot day so they can properly seal, so don’t shy away from installing shingles on a hot summer day. With that said, be mindful that the roof crew will usually come off the roof between peak hot time of the day to keep the shingles safe from mechanical damage. *NOTE: It is definitely not a good idea to install a roof on a rainy day. At Restore Roofing & Remodeling we use the latest technology to help us predict weather conditions well in advance for scheduling.
What Clients Say?
- Contractors.The search for a good contractor can be quite discouraging. So often, they come out and give a sparkling presentation. After they do the work, if you need follow-up work – Surprise! – They are no longer in the area.Years ago, I had my roof replaced due to hail damage. The contract called for the previous roof to be removed. I had a nice contract in a shiny folder. When I needed some corrective work done – yep, you guessed it – the contract wasn’t worth the paper, as the contractor had moved to another city.Last year, my insurance denied coverage for hail damage to the roof. However, same insurance paid over $5000 for hail damage on my cars. The adjustor advised that if the cars had that much damage, the roof also had damage.What to do?I mentioned the problem to my landscaper, who recommended his nephew (here we go, again). Josè, from Restore Roofing and Remodeling. He came out and inspected, confirming that I did indeed have hail damage. But he didn’t stop there. When I had the insurance adjustor out again, Josè met him and walked the roof with him. Didn’t say anything, just accompanied him on inspecting the roof.The result? The insurance company agreed to replace the roof AND a 20+years old storage building. Restore found there were two layers of roof, renegotiated with the insurance company to remove both layers of roofing. But wait – next, the roofers discovered that the roof decking was warped, unacceptable to install new roofing.Restore went back to the insurance company, renegotiated for new decking – with Radiant Barrier! And, no additional cost to me.The storage building? Josè found a larger storage building, constructed with Radiant Barrier for the same cost as allowed by the insurance.I needed to replace a 30-amp service for my RV with 50-amp. Who to turn to? Restore Roofing & Remodeling not only ran a new 50-amp service but also provided electrical service, including lighting, to my storage shed.We’ve decided to update our kitchen with all new cabinets, tile floor and appliances. Naturally, I turned to Restore Roofing & Remodeling. Throughout all of this, I have been in constant contact with Josè and his staff, both via email and text messages. The bottom-line? I have found a dependable, responsible contractor for all of my household repair and remodeling. Without any reservation, I highly recommend Restore Roofing and Remodeling. They do the work on time, correctly and attractively.Call them. You will not be disappointed.read moreread lessLarry Y.2/27/2020Where do I begin? Restore Roofing was not only our savior but they did so much more in our efforts to sell our home and meet our expected closing date. Due to recent storm/hail damage, our roof was deemed non insurable when the future owner had our home inspected, that was a huge problem. I called Restore in a panic and was immediately reassured that everything would be ok. As they so confidently assured me, a few weeks later and before the close date, the brand new roof was installed in literally 1day! The more impressive piece was how well the process went ( emails, phone calls, text messages, visits) were so perfectly timed and the transparency and follow through was so perfectly executed. Thanks to Ryan and his team, we now have a beautiful top notch new roof for years to come! The new owners are extremely thankful!read moreread lessDave B.12/05/2019I had my gutters replaced on my home and I am so happy I did. Restore Roofing & Remodeling did an amazing job. They were all very kind and professional but yet friendly and even played with my dogs. They cleaned up and made sure I was absolutely happy and satisfied and all was perfect and before they left. Thank you all at Restore Roofing & Remodeling.read moreread lesspatty12/05/2019
- Restore Roofing and Remodeling is by far the best company I’ve worked for. Jose has such a passions for taking care of me, my coworkers, and all of our guys! Coming from the roofing industry, I love that I have been able to learn about the Remodeling industry as a one stop shop company! Love this company and would recommend to them to anyone!read moreread lessAshley B.12/05/2019Working here has been an eye opener in an industry that can be intimidating. The people here are very knowledgeable and put the customer first on every job. It’s encouraging to work for a company that values taking care of people and making sure they feel heard and understood.read moreread lessRyan P.12/05/2019
- Great front line staff and amazing crews. Attention to detail in the workmanship is stellar and every project is magazine worthy.read moreread lessZach B.12/05/2019
- They were amazing to work with. They quoted me less than any other company, came to do my repairs within 36 hours (very fast turnaround time), were efficient, quick and did quality work. Jose and his team care about customer service. They repaired dry wall, retextured walls, installed new base boards, new carpet and painted. All were excellent. They were professional and knew their stuff! I’ll definitely be using them again and singing their praises.read moreread lessTessa B.3/05/2019Restore Roofing & Remodeling provided a level of service that well exceeded any expectation we could have set. The project involved complex layers of coordination between various deliveries, subs and a changing weather forecast. We were beyond impressed with the well managed professional commitment to quality. Our project was completed ahead of schedule and on budget. We have already made contact to schedule our next project this coming spring. Again, thank you for the professional quality service. Scott Starnesread moreread lessScott S.3/05/2019
- Excellent communication throughout the job. Came when they said they would. The job was done quickly, cleanup was impeccable, and I am very happy with the results. Zach was my contact and did an amazing job of assessing my needs, bidding the job, and getting a crew scheduled. I am very happy with my new roof and gutters and can highly recommend Restore Roofing & Remodeling.read moreread lessBrad H.12/26/2019Patricia F.9/17/2019
-
- Update:When I originally contacted Restore Roofing, they were very responsive and had a representative come the same day to review the damage. He indicated that they would get me an estimate within the next few days. However, I didn t hear from them for several days, and when I tried to reach out to them, the phone numbers I had went immediately to voice mail, and the voice mail boxes were full. I tried several times over a few days and finally got in touch with someone who said that he d come that evening to give the estimate and check for further damage, since it had been windy, and I saw additional shingles down. When no one showed up that night, I was disappointed, and once again tried to call Restore only to find full voice mail boxes again. I was starting to be worried as rain was expected and I have a home business as well as guitars in the home I couldn t afford a leak. I reluctantly left a negative review, and called Home Advisor to notify them of the situation. A home advisor representative got involved afterward, and contacted the contractor. Within a short while, the contractor called, very apologetic for both the service lapse and the inability to be reached. They arranged to have a crew come the next day before the rain, and met the challenge performing above and beyond expectations, and with a discount for the inconvenience. In the end, I was very happy with the results of the service I received. Later, a business representative called to make sure I was satisfied, and thanked me for the opportunity to give them feedback, and make the situation right. He had a good attitude, and also discussed plans to handle the issues with the phones for the future. Overall I ended up feeling positive about the interaction, although it started out rocky. I would use Restore Roofing again, and I anticipate that they are serious about getting their communication and phone issues handled.read moreread lessJeffery M.12/05/2018They came on the day and time we agreed upon. Quickly stated work to seal a leak on my roof. They got on my 2nd story roof and sealed the leaking penetration. Then they inspected other penetrations and sealed one that had cracks. They were quick and professional. Great people.read moreread lessJack M.11/05/2018Fantastic customer service. Told me they would come out for free inspection and quote needed repairs. They called later in same day and said repair was so simple that they just took care of it as a courtesy. If I ever need any future roof repairs they will be the first company I call based on this experience.read moreread lessJason C.10/26/2018
- Zach was always responsive and quick to provide updates. They provided patches to my roof while THEY were discussing with my insurance and took the charge on getting my roof replaced. We also discussed additional fixes and additions with the roof and they were so flexible in meeting my requests, and all the work was done in 1 day! I couldnt have wished for a better experience and didnt have to lift a finger.read moreread lessKaylee J.6/09/2020You can’t go wrong with these guys. Joe and his people have done 3 major jobs for me. Repainted, new carpet, remodeled my kitchen, completely refreshed my rental house. I brought them back to update my master bathroom, which looks amazing. And here’s the kicker - not everything went right - but Joe’s guys were on it IMMEDIATELY. Without hesitation swooped in like it had never happened. And finally, they replaced my roof. Worked with my insurance to make sure I got the best quality, and all the extras possible. Integrity is not a term I use lightly. But this company has it and then some! Questions - feel free to contact me directly.read moreread lessMiranda W.5/30/2020
- Restore was great to work with! The whole installation and payment process was super easy and everyone was very professional. I'd highly recommend them!read moreread lessNathan O.1/28/2021They helped me with an entire home remodel! I designed the space and they executed my vision wonderfully. They were fabulous to work with and would hire them to help again without question!read moreread lessKrystle W.1/28/2021Restore Roofing & Remodeling did an awesome job on my roof! They did exactly what they said they were going to do and did it flawlessly. If you need your roof repaired do not hesitate to call them! I'm thinking that I may look into their remodeling services since they did a great job on my roof! Thanks again!read moreread lessIvan D.9/04/2020
- They did an amazing job renovating our bathroom. Everything was done to perfection, they were quick to respond to any requests or concerns we had. They are incredibly professional and a pleasure to work with.Highly recommend them, it can be hard to find trust worthy and high quality contractors and trust me, Jose Sanchez is all of that and more!read moreread lessLiz L.9/04/2020Restore Remodeling replaced our roof in May 2020. They did an amazing job! Our house looks great! Joe and everyone working with Restore were very kind and professional. They communicated with me in a timely manner. My insurance company was very difficult to deal with but Restore was very patient. I’d definitely recommend them!read moreread lessMayra S.9/04/2020
- On-time and competitive pricing. The crew was neat and the results exceeded my expectations. Thank you Jose!read moreread lessTeri S.8/04/2020Restore Roofing & Remodeling provided a level of service that well exceeded any expectation we could have set. The project involved complex layers of coordination between various deliveries, subs and a changing weather forecast. We were beyond impressed with the well managed professional commitment to quality. Our project was completed ahead of schedule and on budget. We have already made contact to schedule our next project this coming spring.Again, thank you for the professional quality service.Scott Starnesread moreread lessSurfer S.2/04/2020I had my gutters replaced on my home and I am so happy I did. Restore Roofing & Remodeling did an amazing job. They were all very kind and professional but yet friendly and even played with my dogs. They cleaned up and made sure I was absolutely happy and satisfied and all was perfect and before they left. Thank you all at Restore Roofing & Remodeling.read moreread lessPATTY S.2/04/2020
- From the moment we met Jose (Joe) and Daniel after a hailstorm we got the feeling that they were the right choice. We went ahead and met with 5 other highly rated companies but ultimately decided on Restore Roofing & Remodeling. They replaced our roof (both asphalt shingle and metal), our gutters, several windows, all screens, and a few miscellaneous items damaged from the storm. There was also a water leak from the roof that caused some interior and exterior damage. All of that was done with such quality that we hired them to do interior painting, sheetrock repair, and kitchen cabinet refresh. Were their hiccups along the way ... yes, absolutely just like with any job. What sets this company apart is that they were immediately addressed and taken care of with no excuses, no arguments, no hassle. That is so rare in the construction industry. They stuck by their bid even when it was not to their advantage. Honest, quality, dependable, communicative. are all words I would use to describe them. True craftsmen with a servants heart. This is the best construction experience we have had in 35 years of homeownership. I cannot recommend them highly enough.read moreread less2/22/2022February 2021 freezing temperatures caused several to burst, called Restore and they were able to come almost immediately, started the tear out of completely damaged drywall in the garage, opened up the walls in the master bed & bath rooms to start the drying process in all areas. Completed the drywall repairs & painted in a timely manner with excellent quality. A big plus was they had a plumber with them the first evening to repair the burst pipes, while some people waited weeks.read moreread lessTerry W.4/23/2021
- Joe and the team knocked it out of the park and our kitchen remodel was outstanding for a fair price. Will absolutely use them again and I would recommend then to friends and familyread moreread lessEric H.7/20/2022We chose Restore Roofing and Remodeling after interviewing multiple companies that were highly rated. Working with Jose (Joe) and Daniel was one of the most professional and pleasant experiences we have had in over 35 years of home ownership. Their work is top quality, they are on hand and responsive. They replaced our roof, some windows, screens and gutters after a bad hail storm. We also had them do some sheetrock repair and repaint the interior of our home. Great experience. There were some hiccups along the way and that is what sets this company apart ... no excuses, no delays, they make things right! I can't recommend them enough.read moreread lessStan W.3/20/2022Awesome team to work with and very reasonably priced. We are very happy with the remodeling they did to our entire house and now our new home is perfect for us! When the winter storm came through in February 2021 Jose was quick to send a plumber out and temporarily fix what they could. It did longer then expected to get everything totally completed but I understand there was a lot of demand and low supply chain during that time so not totally their fault. ultimately, I totally recommend this group! They are very professional and a pleasure to work with!read moreread lessJennifer B.10/20/2021
- Very thorough with their job they completed. I don’t wish for another roof replacement, but if I do, I’m using these guys again. They were great to work with.read moreread lessBilly A.9/20/2021February 2021 freezing temperatures caused several to burst, called Restore and they were able to come almost immediately, started the tear out of completely damaged drywall in the garage, opened up the walls in the master bed & bath rooms to start the drying process in all areas. Completed the drywall repairs & painted in a timely manner with excellent quality. A big plus was they had a plumber with them the first evening to repair the burst pipes, while some people waited weeks.read moreread lessTerry W.8/20/2021